FAQ

Do you have questions about MIKE and our e-services? Here you will find a quick and easy overview of frequently asked questions.

Is your question not listed? No problem, your System administrator will be happy to help you.

 

MIKE

  • As a customer of the Rail Cargo Group, MIKE supports you with digital services for all aspects of your goods transport. Should you not yet have a current contractual relationship but are interested in working with us, then use SmartLINK as your entry into the digital world of railway logistics. SmartLINK makes it clear in a simple and intuitive way how freight transport by rail works and guides you through the four areas: Choose from scheduled or individual TransFER connections, inquire about the equipment available as well as the services and add-ons that are relevant for you. Contact us afterwards to create a customised offer together.

  • Business customers can request access to MIKE by contacting their System Administrator or Sales Key Account Manager. A direct conversation means that all the important information for MIKE access and the required services can be collected during the conversation.

  • The verification, authorisation and creation of your MIKE user profile can take 1-2 working days. As soon as your MIKE user is created, you will receive all the necessary information by email and your contact partner will contact you with additional information.

  • Should you require further information on the individual modules or want to know which MIKE modules best suit you and your requirements, please refer to the detailed information about these services on railcargo.com. You can also get in touch with your System Administrator or Sales Key Account Manager to this end.

  • The basic MIKE package with all the current digital services is available to our customers free of charge. Future modules or enhanced features within a module may be subject to a charge.

  • All of the users in your company will be given their own user profile to ensure data privacy.

  • The features of our previous applications e-Cargo, empty wagon order book and e-frachtbrief@ (waybill) will gradually be made available to you on MIKE. However, the functionalities you previously used are not simply transferred 1:1 to MIKE, but enhanced and optimised to meet the latest requirements. In the future, you will only need one entry point to access all our features from any location.

e-frachtbrief@

Our system administrators – your points of contact